November 18, 2009
Due to the current state of the economy, many of our suppliers were out of stock on many of the materials we use, not responding to order inquiries and/or very slow in shipping supply/parts orders. This led to a severe bottleneck in our scheduling and maintaining prompt turnaround times throughout 2009.

We have already done our homework and found new sources to replace these suppliers as well as working with other suppliers to get delivery times and communication back to acceptable terms.

We now have all our supplier issues straightened out and now working on getting our benches cleared.  Our first priority is our customers and we will do whatever we can to get product out the door as quickly as possible.

For all orders that have been on our benches for some time now, we are working very hard to get everything done, tested and shipped as soon as possible and start 2010 fresh and on track.

In addition to personally doing all manufacturing work, modifications and custom builds, I also have to tend to private auditions, answer the phones, run the business, keep up with daily paperwork and also keep up with new technologies and designs that will appear in future products and/or modifications.  I am the only one who does all the modifications and stretched pretty thin right now and I apologize for any inconvenience this may be causing those currently awaiting their new products or modifications. .

The most important thing I want all of you to know, is that I always work to get orders done in a timely matter and with the same level of quality and performance that Response Audio is known for.  I will never compromise the quality of my work even if it means a delay.

For those who are interested in having modification work performed or ordering one of our exclusive products or systems, please do not hesitate to give me a call to discuss your needs and turnaround times. All orders are taken on a first come, first serve basis and must be scheduled to assure on time delivery. I have to ask at this time that you do not ship any products to me without prior notice. I am once again starting to receive unannounced products at my door step and running out of room on the shelves. Unscheduled products that arrive will be placed at the bottom of the schedule with no promises on turnaround times.

Thank you,

Bill Baker
Owner