HOW TO ORDER

 
All of our components are assembled by hand in our own workshops, not mass produced in a factory or out-sourced overseas. We typically build to order and rarely maintain an inventory of finished pieces. In addition, we like to run every unit for about 12-20 hours and evaluate it prior to shipping to assure you are receiving a piece that will provide you with quality performance for years to come.
 
Due to the custom nature of our products, the pricing seen is sometimes only a baseline. The actual price will be determined on a custom order basis. Because we don't have a formal order form, we ask that you email or give us a call to initiate any custom order and or make a purchase. We'll be happy to answer any questions and explain the upgrades and options.
 
Once all the final details are worked out and you're ready to make a purchase, we'll send you an  invoice, including the cost of delivery. We can usually give you an approximate delivery date at that time. A minimum 50% deposit is required before we can begin the construction of your product, with the balance due prior to shipping.
 
All of our shipping is done via UPS with Ground being standard. Quicker methods are available at additional cost. Some lighter weight products (under 25 pounds) going outside the US can sometimes be sent via USPS International Priority Mail.
 
Deliveries to addresses within New York State are subject to local sales tax for the county the product is being shipped to (not the billing address) for the total amount, including shipping. Pick-up at our shop in Endicott, NY, is also subject to an 8% local sales tax.
 
Customs duty and broker fees for overseas sales are the responsibility of the purchaser and will not be covered on our end. International shipments can only be insured for their declared value.
 
Payment Methods
 
Payment can be made by:

   

 

• VISA, MasterCard, American Express and Discover, directly. Because every order is custom built to order, we do not have a shopping cart. Never did. After we send you an invoice or estimate, we ask that you contact us by telephone to provide your credit card information.
   

• Personal / company check on orders from the US only. We cannot start the assembly of any products or order any parts needed until all checks clear or bank. Product will not ship till the check clears our bank.
   

• Certified check, money order, or bank draft in US Dollars payable on a US bank.  
   

• Paypal Please add 3% to your total order to cover part of the additional fees that PayPal charges us.
   

• Direct wire transfer from your bank to ours. The additional fee that our bank charges us to accept direct transfers ($30), will be added to your purchase.

Because of an increase of fraud emanating from many countries, we only accept direct bank transfers as form of payment. Please contact us prior to any purchase if located outside the US.
 
Warranty
 
Our normal warranty is 5 years for parts and labor, 90 days for vacuum tubes.
  
Response Audio Co. LLC
1011 Catherine Ave.
Endicott, NY  13760
 
(607) 768-0067
 
If you reach our voice mail, please leave the best time to return your call. You can always contact us by email instead and we will try to reply within 24 hours.