EMAIL: Response34@aol.com
MAILING /
SHIPPING ADDRESS
Mailing & Shipping:
Response Audio
LLC.
112 Carl Street
West Corners
Endicott, NY 13760
Phone:
Information:
1-607-785-3440 or 607-768-0067
Toll Free Ordering: 1-888-785-9773
You can leave a message or voice mail at both
above numbers 24 hours a day / 7 days a week
Fax -
1-607-785-3800
HOURS OF
OPERATION:
|
Showroom
Hours
Our showrooms are primarily open 9AM-2PM M-F with evening and
weekend hours also available. Please call to set up an appointment.
|
| Saturday |
by
appointment only
|
| Sunday |
Closed
|
| Monday |
by
appointment only |
| Tuesday |
by
appointment only |
| Wednesday |
by
appointment only |
| Thursday |
by
appointment only |
| Friday |
by
appointment only
|
| Saturday |
Noon-6pm
|
| Sunday |
Closed
|
| Monday |
9am-9pm
|
| Tuesday |
9am-9pm
|
| Wednesday |
9am-9pm
|
| Thursday |
9am-9pm
|
| Friday |
9am-9pm
|
There are many times when I
cannot return phone calls due to unclear phone messages. Please state your
name and phone number slowly and clearly. If you do not receive a return phone
call or email with a 24 hour period, it is not because we are ignoring you
rather we did not understand or receive your message. Please contact us
again as you the consumer are the most important part of Response Audio.
________________________________________
At Response Audio, our goal is to deliver the best
custom products at real world prices. We have been doing just that for over
10 years now.
PURCHASING
POLICY Due to
the custom manufactured nature of all Musica Bella and Bella EXtreme products,
Response Audio has a no return policy.
We do not offer
any trials or money-back guarantees. When you make a buying decision, it is
a final decision, not buy-to-try decision. Due to the cost and delicacy of
these custom products, we cannot and do not offer in-home trials.
We highly recommend you come in to our New York location or
one of our associated dealers and audition a piece of equipment or system we
may have up and running
before making your purchase. We strongly encourage you to bring along any
associated component from your system whenever feasible or at the very least,
several example of music you most often listen to.
.
All custom built and manufactured to order items require a non-refundable
deposit (see below for full details) with the balance due prior to delivery. Under no circumstances will
custom built or built to order items be subject to any return or canceled
orders.
Response Audio/Bella EXtreme will work with our customers to resolve any
issues related to damage in shipping, however, shipping is FOB Endicott, NY
and it is the customers responsibility to initiate a claim with the
transportation service used for delivery. We will only ship items fully
insured for there replacement value plus shipping cost. If you choose not to
have a product insured, Response Audio/Bella EXtreme is not responsible for
any damages and any/all repair cost will be the consumers responsibility. This
includes all international shipments.
METHODS OF PAYMENT: Acceptable forms of
payment include VISA, Master Card, American Express, and Discover credit
cards. In the case of mail order sales, we require your credit card
number, expiration date, your name as it appears on your credit card,
billing address, and a phone number for all sales. Please have your credit
card available when ordering. Prepayment via personal check, money order, or
cashiers checks is accepted as well (made payable to Response Audio). We
reserve the right to wait the appropriate time for any check to clear, before
shipping any product. CODs are no longer accepted. For international
sales we recommend payment bank check made out in US funds, or US funds
wired to our bank. All prices quoted are in US dollars and do NOT include any
taxes or duties which are generally payable by the customer upon receipt of
the merchandise on international orders. PLEASE contact us prior to making any
international sales. PLEASE NOTE that due to New York state law, we are
required to charge sales tax for those orders delivered within New York state.
The amount of sales tax applied is dependant on where the customer accepts
delivery of the product. Sales tax does NOT apply to orders delivered
outside of New York state.
PAYPAL - Our email address of
Response34@aol.com is our
Paypal account. If you are considering paying for an order via Paypal,
you must contact us first to assure the product(s) are available.
There is a 2% fee (3% outside the US) associated with all paypal payments.
If we have
to refund a Paypal payment due to a backordered or out of stock product, we
will not return the Paypal fees that were charged to our account so please do
not place an order and pay via Paypal without confirmation from us first..
RETURNS: If the new product you receive
is damaged or not functioning properly upon receipt, we will work with you to
replace or repair it at no cost to you. The customer is responsible for
properly repackaging and the cost for shipping/returning (including insurance
- very important) the product to Response Audio. Unless explicitly agreed to and stated on your invoice by Response Audio
there are no returns, cash refunds, or store credit on loudspeakers and custom
order items
USED EQUIPMENT SALES: All of our used
equipment is cleaned, inspected, and tested before shipment. Used items are
not returnable. We are very conservative on our rating of used gear. If any
used piece of equipment is damaged in shipping, Response Audio will work with you
in submitting a damage claim with the carrier. In such a case, Response Audio
must be notified within 3 business days as most carriers will not honor any
claims that take longer than 10 days to submit.
METHODS OF SHIPMENT:
Almost all items we ship are shipped via UPS Ground. We may also ship heavier
products, over 50 ponds, by Bax Global. All prices, unless
otherwise noted, do not include shipping which we calculate at the time you
place your order. Faster modes of shipping are available at additional
cost. If you desire expedited shipping, please let us know when you place your
order. Smaller packages, usually under 5 pounds, can be shipped via US Postal
Priority Mail. For international shipments, we
also use UPS or Bax Global. Please note that you will be responsible for all taxes and
duties once the package reaches your destination. Response Audio WILL NOT ship
any international packages without the proper invoice total applied. For those
who wish to chance not having any insurance, Response Audio will not be
responsible for any damages.
PRICING
Response Audio does not discount retail products found on this site beyond their
listed price. We feel the the products we carry are already a value. For
larger 'package' deals, we do throw in a few added bonuses and many products
also include shipping. All of our Bella Extreme products are custom built to
order and we can work within specified budgets.
TYPOGRAPHICAL ERRORS
In the event a product is listed at an incorrect price due to typographical
error, error in pricing information received from our distributors, or an
increase in the price of a product that we are not notified of, Response
Audio has the right to refuse or cancel any orders placed for product(s)
listed at the incorrect price. You will be notified at time of placing such an
order of the error in pricing. We will not charge your credit card or accept
payment on any order until you confirm acknowledgement of the correct price.
You will have the option of canceling your order or purchasing the product at
the proper price.
LINKS
This site contains links to other sites on the Internet that are owned and
operated by third parties. You acknowledge that Response Audio is not
responsible for the operation of or content located on or through any such
site.
OTHER CONDITIONS
This website is
owned and operated by Response Audio Co. LLC. No materials, including pictures, from
this site may be copied, reproduced, modified, republished, or posted,
in any form or by any means without Response Audio’s written permission.
Response Audio reserves the right to make changes to this site and these
policies at any time.
Bella EXtreme Purchasing Policies
Bella EXtreme 100 amplifiers:
There is a 60% non-refundable down payment required at time of ordering
with the balance due within 15 days of completion of product.
Bella EXtreme 3205 amplifiers:
There is a 50% non-refundable down payment required at time of ordering
with the balance due within 10 days of completion of product.
Audio Note Custom
Audio Note Custom products require full payment at time of ordering.
Actual shipping cost will be calculated and invoiced separately prior to
completion of product(s).
Adagio EXtreme modifications
There is a 50%
non-refundable down payment due at the time we receive your speakers in for
modification with the balance due within 10 days of completion.
Custom Modification:
If we are asked to perform a one-off custom modification on a product we
have not worked on in the past, full payment is required at the time
you receive your invoice.
Listed Modification: (any modification listed on this web site)
Includes Jolida, EXtreme Hurricane and Monsoon modification
There is a 65% non-refundable down payment required at time of ordering
with the balance due within 15 days of completion of product.
