MAILING /
SHIPPING ADDRESS
Response Audio Co. LLC
1011 Catherine Ave
Endicott, NY 13760
SHOWROOM ADDRESS
Response Audio
112 Carl Street
Endicott, NY 13760
PHONE
(607) 768-0067
Email
Response34@aol.com
|
Saturday |
Noon-6pm |
|
Sunday |
EMAIL
ONLY |
|
Monday |
10am-9pm |
|
Tuesday |
10am-9pm |
|
Wednesday |
10am-9pm |
|
Thursday |
10am-9pm |
|
Friday |
10am-9pm |
NEW PHONE
HOURS EFFECTIVE
If you need communication after these hours, please send me
an email with your inquiries or questions. There are many
circumstances when I will be able to have you call me or I can call
you back during evening hours, 8PM-11PM, if arrangements are made
via email.
There are many times when I cannot return phone calls due to unclear
phone messages. Please state your name and phone number slowly and
clearly. If you do not receive a return phone call or email with a
24 hour period, it is not because we are ignoring you rather we did
not understand or receive your message. Please contact us again as
you the consumer are the most important part of Response Audio
_______________________________________
At Response Audio, our goal is to deliver the
best custom products at real world prices. We have been doing just
that for over 14 years now.
PURCHASING POLICY Due to the
custom manufactured nature of all Response Audio products, Response Audio has a no return policy.
We do not
offer any trials or money-back guarantees on custom built products. When you make a buying
decision, it is a final decision, not buy-to-try decision. Due to
the cost, delicacy and custom built nature of these custom products,
we cannot offer in-home trials.
.
All custom built and manufactured to order items require a
non-refundable deposit (see below for full details) with the balance
due prior to delivery. Under no circumstances will custom built or
built to order items be subject to any return or canceled orders.
Response Audio will work with our customers to
resolve any issues related to damage in shipping, however, shipping
is FOB Endicott, NY and it is the customers responsibility to
initiate a claim with the transportation service used for delivery.
We will only ship items fully insured for their replacement value plus
shipping cost. If you choose not to have a product insured, Response
Audio/Bella EXtreme is not responsible for any damages and any/all
repair cost will be the consumers responsibility. This includes all
international shipments.
METHODS OF PAYMENT:
Acceptable forms of payment include VISA, Master Card, American
Express, and Discover credit cards. In the case of mail order
sales, we require your credit card number, expiration date,
your name as it appears on your credit card, billing address, and a
phone number for all sales. Please have your credit card available
when ordering. Prepayment via personal check, money order, or
cashiers checks is accepted as well (made payable to Response Audio
Co. LLC).
We reserve the right to wait the appropriate time for any check to
clear, before shipping any product. CODs are no longer accepted.
For international sales we recommend payment bank check made out
in US funds, or US funds wired to our bank. All prices quoted are in
US dollars and do NOT include any taxes or duties which are
generally payable by the customer upon receipt of the merchandise on
international orders. PLEASE contact us prior to making any
international sales. PLEASE NOTE that due to New York state law, we
are required to charge sales tax for those orders delivered within
New York state. The amount of sales tax applied is dependant on
where the customer accepts delivery of the product. Sales tax does
NOT apply to orders delivered outside of New York state.
PAYPAL - Our email
address of Response34@aol.com is our Paypal account. If you are
considering paying for an order via Paypal, you must contact us
first to assure the product(s) are available. There is a 3% fee associated with all paypal payments. If we have to
refund a Paypal payment due to a backordered or out of stock
product, we will not return the Paypal fees that were charged to our
account so please do not place an order and pay via Paypal without
confirmation and an invoice from us first..
RETURNS: If the new product
you receive is damaged or not functioning properly upon receipt, we
will work with you to replace or repair it at no cost to you. The
customer is responsible for properly repackaging and the cost for
shipping/returning (including insurance - very important) the
product to Response Audio. Unless explicitly agreed to and stated on
your invoice by Response Audio there are no returns, cash refunds,
or store credit on loudspeakers and custom order items
USED EQUIPMENT SALES: All of
our used equipment is cleaned, inspected, and tested before
shipment unless otherwise stated. Used items are not returnable. We are very conservative on
our rating of used gear. If any used piece of equipment is damaged
in shipping, Response Audio will work with you in submitting
a damage claim with the carrier. In such a case, Response Audio must
be notified within 3 business days as most carriers will not honor
any claims that take longer than 10 days to submit.
METHODS OF SHIPMENT:
Almost all items we ship are shipped via UPS Ground. We may also
ship heavier products, over 50 ponds, by Bax Global. All prices,
unless otherwise noted, do not include shipping which we calculate
at the time you place your order. Faster modes of shipping are
available at additional cost. If you desire expedited shipping,
please let us know when you place your order. Smaller packages,
usually under 5 pounds, can be shipped via US Postal Priority Mail.
For international shipments, we also use UPS International, USPS or Bax Global. Please
note that you will be responsible for all taxes and duties once the
package reaches your destination. Response Audio WILL NOT ship any
international packages without the proper invoice total applied. For
those who wish to chance not having any insurance, Response Audio
will not be responsible for any damages.
PRICING
Response Audio does not discount products found on the retail
site beyond their listed price. We feel the the products we carry
are already a value. For larger 'package' deals, we do throw in a
few added bonuses and many products also include shipping.
TYPOGRAPHICAL ERRORS
In the event a product is listed at an incorrect price due to
typographical error, error in pricing information received from our
distributors, or an increase in the price of a product that we are
not notified of, Response Audio has the right to refuse or cancel
any orders placed for product(s) listed at the incorrect price. You
will be notified at time of placing such an order of the error in
pricing. We will not charge your credit card or accept payment on
any order until you confirm acknowledgement of the correct price.
You will have the option of canceling your order or purchasing the
product at the proper price.
LINKS
This site contains links to other sites on the Internet that are
owned and operated by third parties. You acknowledge that Response
Audio is not responsible for the operation of or content located on
or through any such site.
OTHER CONDITIONS
Both Response Audio and Bella Extreme websites are owned and operated by Response Audio Co. LLC. No
materials, including pictures, from this site may be copied,
reproduced, modified, republished, or posted, in any form or by any
means without Response Audio’s written permission. Response Audio
reserves the right to make changes to this site and these policies
at any time.
