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CLEARANCE
Response Audio / Bella EXtreme has been working on some large ventures under the radar the past year.
 We now need to move a lot of equipment to make room for these new, exciting ventures.
This is your chance to save on some of our most popular products.    
SEE THE DETAILS
 

 

Terms and Conditions

Contacting Us  -  Hours of operation   -   Our Policies

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NEW PHONO HOURS EFFECTIVE 11/15/07: Please take note of the new phone hours below. If you need communication after these hours, please send me an email with your inquiries or questions. There are many circumstances when I will be able to have you call me or I can call you back during evening hours, 8PM-11PM, if arrangements are made via email. 

Contact information: Please keep in mind that the contact information as well as the location for Bella EXtreme is the same as Response Audio.

EMAIL: Response34@aol.com 

MAILING / SHIPPING ADDRESS

Mailing & Shipping: 
Response Audio
LLC.
112 Carl Street
West Corners
Endicott, NY  13760 


Phone:    
Information:              1-607-785-3440 or 607-768-0067
Toll Free Ordering:    1-888-785-9773 
You can leave a message or voice mail at both
above numbers 24 hours a day / 7 days a week
 Fax -                         1-607-785-3800

 HOURS OF OPERATION:

Showroom Hours 
Our showrooms are primarily open 9AM-2PM M-F with evening and weekend hours also available. Please call to set up an appointment.

Saturday

 by appointment only

Sunday

Closed

Monday  by appointment only
Tuesday  by appointment only
Wednesday  by appointment only
Thursday  by appointment only
Friday

 by appointment only

Extended Phone Hours  EST

Saturday

 Noon-6pm

Sunday

 Closed

Monday

 9am-9pm

Tuesday

9am-9pm

Wednesday

 9am-9pm

Thursday

 9am-9pm

Friday

 9am-9pm

There are many times when I cannot return phone calls due to unclear phone messages. Please state your name and phone number slowly and clearly. If you do not receive a return phone call or email with a 24 hour period, it is not because we are ignoring you rather we did not understand or receive your message. Please contact us again as you the consumer are the most important part of Response Audio.

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At Response Audio, our goal is to deliver the best custom products at real world prices. We have been doing just that for over 10 years now.
 

PURCHASING POLICY Due to the custom manufactured nature of all Musica Bella and Bella EXtreme products,  Response Audio  has a no return policy. We do not offer any trials or money-back guarantees. When you make a buying decision, it is a final decision, not buy-to-try decision. Due to the cost and delicacy of these custom products, we cannot and do not offer in-home trials.
We highly recommend you come in to our New York location or one of our associated dealers and audition a piece of equipment or system we may have up and running before making your purchase. We strongly encourage you to bring along any associated component from your system whenever feasible or at the very least, several example of music you most often listen to.
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All custom built and manufactured to order items require a non-refundable deposit (see below for full details) with the balance due prior to delivery. Under no circumstances will custom built or built to order items be subject to any return or canceled orders.

Response Audio/Bella EXtreme will work with our customers to resolve any issues related to damage in shipping, however, shipping is FOB Endicott, NY and it is the customers responsibility to initiate a claim with the transportation service used for delivery. We will only ship items fully insured for there replacement value plus shipping cost. If you choose not to have a product insured, Response Audio/Bella EXtreme is not responsible for any damages and any/all repair cost will be the consumers responsibility. This includes all international shipments.

METHODS OF PAYMENT: Acceptable forms of payment include VISA, Master Card, American Express, and Discover credit cards.  In the case of mail order sales, we require your credit card number, expiration date,  your name as it appears on your credit card, billing address, and a phone number for all sales. Please have your credit card available when ordering. Prepayment via personal check, money order, or cashiers checks is accepted as well (made payable to Response Audio). We reserve the right to wait the appropriate time for any check to clear, before shipping any product. CODs are no longer accepted. For  international sales  we recommend payment bank check made out in US funds, or US funds wired to our bank. All prices quoted are in US dollars and do NOT include any taxes or duties which are generally payable by the customer upon receipt of the merchandise on international orders. PLEASE contact us prior to making any international sales. PLEASE NOTE that due to New York state law, we are required to charge sales tax for those orders delivered within New York state. The amount of sales tax applied is dependant on where the customer accepts delivery of the product.  Sales tax does NOT apply to orders delivered outside of New York state.

PAYPAL - Our email address of  Response34@aol.com is our Paypal account.  If you are considering paying for an order via Paypal, you must contact us first to assure the product(s) are available. There is a 2% fee (3% outside the US) associated with all paypal payments. If we have to refund a Paypal payment due to a backordered or out of stock product, we will not return the Paypal fees that were charged to our account so please do not place an order and pay via Paypal without confirmation from us first..

RETURNS: If the new product you receive is damaged or not functioning properly upon receipt, we will work with you to replace or repair it at no cost to you. The customer is responsible for properly repackaging and the cost for shipping/returning (including insurance - very important) the product to Response Audio. Unless explicitly agreed to and stated on your invoice by Response Audio there are no returns, cash refunds, or store credit on loudspeakers and custom order items 

USED EQUIPMENT SALES: All of our used equipment is cleaned, inspected, and tested before shipment. Used items are not returnable. We are very conservative on our rating of used gear. If any used piece of equipment is damaged in shipping, Response Audio will work with you in submitting a damage claim with the carrier. In such a case, Response Audio must be notified within 3 business days as most carriers will not honor any claims that take longer than 10 days to submit. 

METHODS OF SHIPMENT: Almost all items we ship are shipped via UPS Ground. We may also ship heavier products, over 50 ponds, by Bax Global. All prices, unless otherwise noted, do not include shipping which we calculate at the time you place your order. Faster modes of shipping are available at additional cost. If you desire expedited shipping, please let us know when you place your order. Smaller packages, usually under 5 pounds, can be shipped via US Postal Priority Mail.  For international shipments, we also use UPS or Bax Global. Please note that you will be responsible for all taxes and duties once the package reaches your destination. Response Audio WILL NOT ship any international packages without the proper invoice total applied. For those who wish to chance not having any insurance, Response Audio will not be responsible for any damages.

PRICING
Response Audio does not discount retail products found on this site beyond their listed price.  We feel the the products we carry are already a value. For larger 'package' deals, we do throw in a few added bonuses and many products also include shipping. All of our Bella Extreme products are custom built to order and we can work within specified budgets.

TYPOGRAPHICAL ERRORS
In the event a product is listed at an incorrect price due to typographical error, error in pricing information received from our distributors, or an increase in the price of a product that we are not notified of,  Response Audio has the right to refuse or cancel any orders placed for product(s) listed at the incorrect price. You will be notified at time of placing such an order of the error in pricing. We will not charge your credit card or accept payment on any order until you confirm acknowledgement of the correct price. You will have the option of canceling your order or purchasing the product at the proper price. 

LINKS
This site contains links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Response Audio is not responsible for the operation of or content located on or through any such site.

OTHER CONDITIONS
This website is owned and operated by Response Audio Co. LLC. No materials, including pictures, from this site may be copied, reproduced, modified, republished, or posted,  in any form or by any means without Response Audio’s written permission. Response Audio reserves the right to make changes to this site and these policies at any time.

Bella EXtreme Purchasing Policies

Bella EXtreme 100 amplifiers:

There is a 60% non-refundable down payment required at time of ordering with the balance due within 15 days of completion of product.

Bella EXtreme 3205 amplifiers:

There is a 50% non-refundable down payment required at time of ordering with the balance due within 10 days of completion of product.

Audio Note Custom

Audio Note Custom products require full payment at time of ordering. Actual shipping cost will be calculated and invoiced separately prior to completion of product(s).

Adagio EXtreme modifications

There is a 50% non-refundable down payment due at the time we receive your speakers in for modification with the balance due within 10 days of completion.

Custom Modification:

If we are asked to perform a one-off custom modification on a product we have not worked on in the past,  full payment is required at the time you receive your invoice.

Listed Modification: (any modification listed on this web site) Includes Jolida, EXtreme Hurricane and Monsoon modification

There is a 65% non-refundable down payment required at time of ordering with the balance due within 15 days of completion of product.

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