|
Terms and Conditions _______________________________________________
NEW PHONE
HOURS EFFECTIVE
If you need communication after these hours, please send me
an email with your inquiries or questions. There are many
circumstances when I will be able to have you call me or I can call
you back during evening hours, 8PM-11PM, if arrangements are made
via email. EMAIL: Response34@aol.com
MAILING /
SHIPPING ADDRESS
HOURS OF OPERATION:
There are many times when I cannot return phone calls due to unclear phone messages. Please state your name and phone number slowly and clearly. If you do not receive a return phone call or email with a 24 hour period, it is not because we are ignoring you rather we did not understand or receive your message. Please contact us again as you the consumer are the most important part of Response Audio. ________________________________________ At Response Audio, our goal is to deliver the
best custom products at real world prices. We have been doing just
that for over 10 years now.
PURCHASING POLICY Due to the
custom manufactured nature of all Musica Bella and Bella EXtreme
products, Response Audio has a no return policy.
We do not
offer any trials or money-back guarantees on custom built products. When you make a buying
decision, it is a final decision, not buy-to-try decision. Due to
the cost, delicacy and custom built nature of these custom products,
we cannot and do not offer in-home trials. METHODS OF PAYMENT: Acceptable forms of payment include VISA, Master Card, American Express, and Discover credit cards. In the case of mail order sales, we require your credit card number, expiration date, your name as it appears on your credit card, billing address, and a phone number for all sales. Please have your credit card available when ordering. Prepayment via personal check, money order, or cashiers checks is accepted as well (made payable to Response Audio Co. LLC). We reserve the right to wait the appropriate time for any check to clear, before shipping any product. CODs are no longer accepted. For international sales we recommend payment bank check made out in US funds, or US funds wired to our bank. All prices quoted are in US dollars and do NOT include any taxes or duties which are generally payable by the customer upon receipt of the merchandise on international orders. PLEASE contact us prior to making any international sales. PLEASE NOTE that due to New York state law, we are required to charge sales tax for those orders delivered within New York state. The amount of sales tax applied is dependant on where the customer accepts delivery of the product. Sales tax does NOT apply to orders delivered outside of New York state. PAYPAL - Our email address of Response34@aol.com is our Paypal account. If you are considering paying for an order via Paypal, you must contact us first to assure the product(s) are available. There is a 3% fee associated with all paypal payments. If we have to refund a Paypal payment due to a backordered or out of stock product, we will not return the Paypal fees that were charged to our account so please do not place an order and pay via Paypal without confirmation and an invoice from us first.. RETURNS: If the new product you receive is damaged or not functioning properly upon receipt, we will work with you to replace or repair it at no cost to you. The customer is responsible for properly repackaging and the cost for shipping/returning (including insurance - very important) the product to Response Audio. Unless explicitly agreed to and stated on your invoice by Response Audio there are no returns, cash refunds, or store credit on loudspeakers and custom order items USED EQUIPMENT SALES: All of our used equipment is cleaned, inspected, and tested before shipment. Used items are not returnable. We are very conservative on our rating of used gear. If any used piece of equipment is damaged in shipping, Response Audio will work with you in submitting a damage claim with the carrier. In such a case, Response Audio must be notified within 3 business days as most carriers will not honor any claims that take longer than 10 days to submit. METHODS OF SHIPMENT: Almost all items we ship are shipped via Federal Express Ground. We may also ship heavier products, over 50 ponds, by Bax Global. All prices, unless otherwise noted, do not include shipping which we calculate at the time you place your order. Faster modes of shipping are available at additional cost. If you desire expedited shipping, please let us know when you place your order. Smaller packages, usually under 5 pounds, can be shipped via US Postal Priority Mail. For international shipments, we also use Federal Express, USPS or Bax Global. Please note that you will be responsible for all taxes and duties once the package reaches your destination. Response Audio WILL NOT ship any international packages without the proper invoice total applied. For those who wish to chance not having any insurance, Response Audio will not be responsible for any damages. PRICING TYPOGRAPHICAL ERRORS LINKS OTHER CONDITIONS |