HOMEPRODUCTSCLEARANCEREVIEWSCONTACT USABOUT USNEWSROOM

 MODIFICATION SERVICERECCOMENDED TUBESScheduling & Turnaround Time        

2010Our ShowroomIndustry FriendsCustom GalleryCustomer Gallery

Terms and Conditions

Contacting Us  -  Hours of operation   -   Our Policies

_______________________________________________

MAILING / SHIPPING ADDRESS

Response Audio Co. LLC
1011 Catherine Ave
Endicott, NY  13760 

SHOWROOM ADDRESS

Response Audio
112 Carl Street
Endicott, NY  13760

PHONE                 (607) 768-0067
Email                   Response34@aol.com

 

Phone Hours  EST

Saturday

 Noon-6pm

Sunday

 EMAIL ONLY

Monday

 10am-9pm

Tuesday

10am-9pm

Wednesday 10am-9pm
Thursday 10am-9pm
Friday 10am-9pm

NEW PHONE HOURS EFFECTIVE  If you need communication after these hours, please send me an email with your inquiries or questions. There are many circumstances when I will be able to have you call me or I can call you back during evening hours, 8PM-11PM, if arrangements are made via email. 

There are many times when I cannot return phone calls due to unclear phone messages. Please state your name and phone number slowly and clearly. If you do not receive a return phone call or email with a 24 hour period, it is not because we are ignoring you rather we did not understand or receive your message. Please contact us again as you the consumer are the most important part of Response Audio
_______________________________________

At Response Audio, our goal is to deliver the best custom products at real world prices. We have been doing just that for over 14 years now.

PURCHASING POLICY Due to the custom manufactured nature of all Response Audio products,  Response Audio  has a no return policy. We do not offer any trials or money-back guarantees on custom built products. When you make a buying decision, it is a final decision, not buy-to-try decision. Due to the cost, delicacy and custom built nature of these custom products, we cannot offer in-home trials.
.
All custom built and manufactured to order items require a non-refundable deposit (see below for full details) with the balance due prior to delivery. Under no circumstances will custom built or built to order items be subject to any return or canceled orders.

Response Audio will work with our customers to resolve any issues related to damage in shipping, however, shipping is FOB Endicott, NY and it is the customers responsibility to initiate a claim with the transportation service used for delivery. We will only ship items fully insured for their replacement value plus shipping cost. If you choose not to have a product insured, Response Audio/Bella EXtreme is not responsible for any damages and any/all repair cost will be the consumers responsibility. This includes all international shipments.

METHODS OF PAYMENT: Acceptable forms of payment include VISA, Master Card, American Express, and Discover credit cards.  In the case of mail order sales, we require your credit card number, expiration date,  your name as it appears on your credit card, billing address, and a phone number for all sales. Please have your credit card available when ordering. Prepayment via personal check, money order, or cashiers checks is accepted as well (made payable to Response Audio Co. LLC). We reserve the right to wait the appropriate time for any check to clear, before shipping any product. CODs are no longer accepted. For  international sales  we recommend payment bank check made out in US funds, or US funds wired to our bank. All prices quoted are in US dollars and do NOT include any taxes or duties which are generally payable by the customer upon receipt of the merchandise on international orders. PLEASE contact us prior to making any international sales. PLEASE NOTE that due to New York state law, we are required to charge sales tax for those orders delivered within New York state. The amount of sales tax applied is dependant on where the customer accepts delivery of the product.  Sales tax does NOT apply to orders delivered outside of New York state.

PAYPAL - Our email address of  Response34@aol.com is our Paypal account.  If you are considering paying for an order via Paypal, you must contact us first to assure the product(s) are available. There is a 3% fee associated with all paypal payments. If we have to refund a Paypal payment due to a backordered or out of stock product, we will not return the Paypal fees that were charged to our account so please do not place an order and pay via Paypal without confirmation and an invoice from us first..

RETURNS: If the new product you receive is damaged or not functioning properly upon receipt, we will work with you to replace or repair it at no cost to you. The customer is responsible for properly repackaging and the cost for shipping/returning (including insurance - very important) the product to Response Audio. Unless explicitly agreed to and stated on your invoice by Response Audio there are no returns, cash refunds, or store credit on loudspeakers and custom order items 

USED EQUIPMENT SALES: All of our used equipment is cleaned, inspected, and tested before shipment unless otherwise stated. Used items are not returnable. We are very conservative on our rating of used gear. If any used piece of equipment is damaged in shipping, Response Audio will work with you in submitting a damage claim with the carrier. In such a case, Response Audio must be notified within 3 business days as most carriers will not honor any claims that take longer than 10 days to submit. 

METHODS OF SHIPMENT: Almost all items we ship are shipped via UPS Ground. We may also ship heavier products, over 50 ponds, by Bax Global. All prices, unless otherwise noted, do not include shipping which we calculate at the time you place your order. Faster modes of shipping are available at additional cost. If you desire expedited shipping, please let us know when you place your order. Smaller packages, usually under 5 pounds, can be shipped via US Postal Priority Mail.  For international shipments, we also use UPS International, USPS or Bax Global. Please note that you will be responsible for all taxes and duties once the package reaches your destination. Response Audio WILL NOT ship any international packages without the proper invoice total applied. For those who wish to chance not having any insurance, Response Audio will not be responsible for any damages.

PRICING
Response Audio does not discount products found on the retail site beyond their listed price.  We feel the the products we carry are already a value. For larger 'package' deals, we do throw in a few added bonuses and many products also include shipping.

TYPOGRAPHICAL ERRORS
In the event a product is listed at an incorrect price due to typographical error, error in pricing information received from our distributors, or an increase in the price of a product that we are not notified of,  Response Audio has the right to refuse or cancel any orders placed for product(s) listed at the incorrect price. You will be notified at time of placing such an order of the error in pricing. We will not charge your credit card or accept payment on any order until you confirm acknowledgement of the correct price. You will have the option of canceling your order or purchasing the product at the proper price. 

LINKS
This site contains links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Response Audio is not responsible for the operation of or content located on or through any such site.

OTHER CONDITIONS
Both Response Audio and Bella Extreme websites are owned and operated by Response Audio Co. LLC. No materials, including pictures, from this site may be copied, reproduced, modified, republished, or posted,  in any form or by any means without Response Audio’s written permission. Response Audio reserves the right to make changes to this site and these policies at any time.